free shipping this Week On order over $75
+1 (510) 322-5600 Support@sweetxmasgifts.com
free shipping this Week On order over $75

Return & Refund

1. Order Modifications or Cancellation

  • Your order is only eligible to be canceled and modified within 04 hours of placing the order. After that time, the order is locked for processing and can no longer be modified/canceled.

  • Please contact our Customer Service support@sweetxmasgifts.com for modification or cancellation inquiries. Our agent will support you to revise any detail of the order from size, style, shipping info, color to the quantity of the product.

2. Returns for Faulty Items

  • Eligibility: Returns are accepted for items that are faulty due to our error (wrong item type, size, color, or damaged items).
  • Requirements: Items must be unwashed, unused, and in original condition with proof of purchase.
  • Returns are accepted within 30 days from the delivery date.

3. Returns Due to Customer Preferences

  • While we primarily sell print-on-demand products, in certain cases, returns due to customer errors (such as incorrect size selection or change of mind) may be considered.

  • Handling Fees: Returns due to customer errors may be subject to a handling fee or partial refund to cover processing costs.

4. Important Notice

  • Return Address: Do not use the sender's address on your package. We will provide the correct return address.

  • Item Condition: Returned items must be unworn, unwashed, undamaged, with original tags/packaging and hygiene stickers.

  • Filing a Claim: To file a claim, please send us an email to support@sweetxmasgifts.com and include the following information (this is a must):

    • Order number
    • Video/ photo of the defective product (along with a clear description of the problem)
    • If your claim is in regards to a printing error, please include photographs of the error.
    • If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
    • Full delivery address
    • Your decision to choose a Replacement or a Refund to your payment account

Our support team will review your claim and, if your item is eligible, we will send the replacement to you at no additional cost or issue a full refund for you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).

5. Replacements/Refunds

  • Upon receiving your return, we will inspect it and notify you about the approval or rejection of your refund.
  • We'll review your case and either send a replacement or process a refund.
  • Refunds typically take 7-10 days and will be issued using your original payment method.
  • Please check with your bank before contacting us if there is a delay in seeing the refund.
  • The policy lasts 30 days from the item's arrival date. Refunds are not available after this period.

6. Lost Packages

  • A package is considered lost after 15 business days (US) or 21 business days (international) without updates.
  • If lost and not marked as delivered, we cover reprinting and reshipping. If marked as delivered but not received, contact the carrier and open a non-receipt case. Email us the case number. If not resolved in 15 business days, we offer resending or refunding.

7. Incorrect/Missing Address

For packages returned due to incorrect/missing addresses, we can resend to the corrected address (customer covers shipping) or issue a product refund (excluding shipping cost).

For assistance, call +1 (510) 322-5600 or email support@sweetxmasgifts.com.